There have been several threads about the issue of customer service and how effective Guest Services is. Last week I did have an issue at KI. I won't go into the facts. Suffice it to say that I consulted with Guest Services and they were just wonderful. A supevisor, Leslie, called me at home to find out what the issue was and we had a wonderful conversation for approximately 10 minutes. I cannot praise her care and kindness enough. Needless to say, she solved my issue. My point? If something happens to you at KI that makes you less than happy, go to Guest Services. You might be surprised.

Glad to hear you had a good experience. Nice to know that, if the need ever arises.

I should have went last Tuesday I was not happy at all. Yes I will say it on here to everyone and I have to say Skyline in Coney Mall really sucked with the customer service there.

Fantastic, markr! May I also put in a plug for letting Guest Relations know when someone gave you superior service? It is a kindness to the employees involved, and to Guest Relations. They hear complaints all day long...they need to hear good things, too!

Thats great to hear! I think KI does a good job at customer service.

666th posts.