Dollywood has once again proven itself a beacon of exceptional customer service, earning a place in Forbes’ prestigious Best Customer Service list.

https://themeparksbydon.com/forbes-recognizes-dollywood-in-top-1-for-customer-service/

We visit Dollywood roughly 3-4 times a season and there are probably at least a dozen hosts and even entertainment performers that know us by name and ask about our family members. I hope as the park continues to grow they can hold onto that genuine spirit that has always made Dollywood so special.

2024 HAS to be the year I make it back there, its been 10 years which is completely too long.  The last time I was there was for Fire Chaser's opening and it was absolutely one of the very best park visits of my life, partly due to this incredible customer service. Ive got to get on Lightning Rod before I retire from riding.

Can't wait to head back there with the southern charm and exceptional customer service with @pianoman and @malem in a few weeks! 

 

It's worth noting that in our experience Silver Dollar City in Branson also has exceptional hosts. Herschend seems to be doing something right.

Herschend has also done wonders improving the experience at Kentucky Kingdom. 

16 hours ago, IBEW_Sparky said:

2024 HAS to be the year I make it back there, its been 10 years which is completely too long.  The last time I was there was for Fire Chaser's opening and it was absolutely one of the very best park visits of my life, partly due to this incredible customer service. Ive got to get on Lightning Rod before I retire from riding.

 

Like you, I hadn't been there since Fire Chaser opened.  The park was beautiful (we went around the first of October and the fall decorations and Halloween lights were up) and everything was great.  Next year, Lightning Rod will have a standard lift hill and not the LSM launch up the hill.  The launch was fun (nothing like Flight of Fear's launch or Stunt Coaster) but you won't miss much with the more standard high-speed lift.  Big Bear Mountain (the new coaster) was a fun family coaster and quite enjoyable.  It's also one of the few parks where I took time to watch a few different shows.  The park was very clean and the setting (surrounded by the Smokies) is maybe one of the best settings for an amusement park.

I can definitely see why Dollywood received the accolades.  Friendly and helpful staff, including the tram team telling jokes or trivia while you're riding to and from your car.  Just the little things that make a visit better.